At Thevallleyshop.com, we understand how challenging it is to order merchandise online, in particular for first-time buyers. Without actually seeing the goods in front of you, you're never really sure if you're shopping exactly what you want. That's why we provide our customers assured satisfaction. If you're not completely satisfied with your purchase, you may return it.
We offer a 30 days 'no-quibble' returns policy.
Once you have received your order, you are welcome to return any item for exchange or refund.
Please contact us using live chat or at our email [email protected] so we can issue a returns ID before you send any items back to us. The Returns ID is important as it helps to quickly identify your parcel to avoid any delays to your refund.
Once you have shipped the item back to us and we have inspected it and found it to be in the new/unused condition we will issue you a full refund. There are no restocking fees or other charges. This process usually takes 7 to 9 days once your order has arrived back at the warehouse. Email us your return tracking number for the fastest service.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and returned within 30 days.
The Address to which you need to ship your package is Unit 45, 3184 Ridgeway Dr. Mississauga ON L5L 5S7 Canada.
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, contact us by email at [email protected] and call us at 1 (646) 849-5488. we will make sure you get your return.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to Unit 45, 3184 Ridgeway Dr. Mississauga ON L5L 5S7 Canada.
To return your product, you should mail your product to Unit 45, 3184 Ridgeway Dr. Mississauga ON L5L 5S7 Canada You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.